The modern workplace is increasingly shaped by trust, expectations, and the unwritten agreements between employers and employees—making the psychological contract more important than ever. In this session, Peter Kelly, EVP HR at National Bank of Kuwait, explores “The Significance of the Psychological Contract on Performance” and how it directly influences employee engagement, commitment, and organizational outcomes.

Drawing on his extensive leadership experience, Peter sheds light on how clearly defined expectations, mutual trust, and perceived fairness impact performance at both individual and organizational levels. The session offers practical perspectives for HR leaders navigating today’s complex workforce dynamics, especially in high-performance and multicultural environments.

In this discussion, Peter examines how evolving employee expectations, leadership behavior, and organizational culture shape the psychological contract. He also highlights the role of HR in managing these implicit agreements to enhance motivation, reduce disengagement, and drive sustainable performance across the organization.