PUBLISH DATE: 17-December-2025
About the Topic
Hospitality demands more than just trainable skills—it requires a genuine service mindset. In this session, Kathy explains how People & Culture leaders can protect and scale culture while growing teams. She highlights the importance of hiring the right attitudes, building strong onboarding foundations, and maintaining consistency as the organization expands. Kathy also shares how internal growth and succession planning help embed brand knowledge and strengthen culture across locations.
Key Takeaways
Viewers will gain insights into the core people priorities in hospitality:
Hiring right is critical, as the wrong fit can damage culture and service delivery.
Promoting from within strengthens succession pipelines, retains knowledge, and keeps culture consistent.
Communication, planning, and processes are essential when scaling teams, supported by continuous feedback and agility.
About the Speaker
Kathy Sorenson is Director of People & Culture – Middle East at Premier Inn Hotels, with a strong focus on culture-first hiring, internal development, and building scalable people practices to support hospitality team growth.
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