Case Study · FMCG · Pakistan

How People Perfect Fixed Unilever's Multi-Million Rupee Ghost Employee Problem

400+ Distributors

4,500+ Field Staff

Nationwide Operations

Distributors Covered
0 +
Employees Verified
0 +
Ghost Employees Removed
20 - 0 %
Real-Time Field Visibility
0 %

The Story

A nationwide network with no
way to verify anything

Unilever Pakistan financially supports its 400+ distributors — covering part of the salaries and fuel costs for over 4,500+ staff spread across urban and rural markets. The intent was to strengthen the distribution network. The reality was different.

Monitoring was happening, but through a patchwork of disconnected systems and manual processes. It was slow, inconsistent, and easy to take advantage of. Distributors were reporting ghost employees, inflating fuel usage, misreporting salaries, and carrying uninsured workers — all while Unilever had no centralized way to check any of it.

People Perfect came in to build the system that would change that.

The Problem

Three gaps that were costing Unilever every month

Unilever financially supports its 400+ distributors, covering part of the salaries and fuel costs for over 4,500+ staff nationwide. Monitoring was happening, but through disconnected systems and manual processes. It was slow, inconsistent, and easy to manipulate.

?

01

Ghost Employees and Inflated Headcount

Distributors added non-existent employees to payrolls to claim higher salary subsidies. With no centralized verification, these claims went unchecked for years.

02

No Reliable Visibility Into Field Operations

Field staff attendance, routes, and productivity were tracked poorly across disconnected systems. No dashboards, no analytics, and no single reliable view of what was happening on the ground.
$

03

Payroll, Insurance and Compliance Gaps

Salaries were misreported, payroll had frequent discrepancies, and workers were uninsured — creating financial inaccuracies and serious legal exposure for the business.

What Changed

Before and After — The Full Picture

Across every critical area, the transformation was measurable and immediate.
Area
Before People Perfect
After People Perfect
Attendance
Manual, paper-based records with no way to verify who actually showed up
Geo-tagged, biometric attendance verified in real time across all 4,500+ staff
Headcount
Distributor-reported numbers that included ghost employees and inactive staff
Centrally verified — 20–30% reduction in inflated claims immediately
Field Visibility
No central view — each distributor operated in isolation with no performance data
Live dashboard showing every field staff members' check-in & check-out location, nationwide
Payroll
Manual calculations with frequent errors, disputes, and delayed payments
Automated payroll linked to verified attendance — on-time and dispute-free
Insurance
Inconsistent, untracked — thousands of workers were effectively uninsured
100% of 4,500+ distributor employees enrolled and tracked for coverage
Decisions
All decisions based on numbers that could not be verified or trusted
Real-time validated data across 400+ distributors driving every decision

The Results

Real numbers. Real impact.

Within months of deployment, the results were measurable across every dimension of the problem.
Ghost Employees Eliminated
20 - 0 %

Subsidies paid for non-existent staff were immediately recovered, directly improving Unilever's margins.

Real-Time Field Visibility
0 %

For the first time, Unilever had live, verified data on every field staff member across 400+ distributors nationwide.

Employees Insured and Verified
0 +

Full insurance enrollment and payroll compliance achieved — eliminating the legal and financial exposure built up over years.

Partnership signing ceremony

At Unilever Pakistan headquarters

The Results

From guesswork to verified data — across an entire country

Beyond the numbers, Unilever moved from relying on distributor-reported figures that could not be verified, to having real-time, accurate data across their entire field force. That shift changed how decisions were made, how performance was managed, and how money was spent.

Stronger distributor governance

Data-backed decisions

Better market coverage

Consolidated Reporting

Scalable for future growth

CENTRALIZED CONTROL

400+ distributors. One dashboard.

Client Testimonial

Hear it from Unilever

Your business deserves the same clarity

Talk to People Perfect about bringing verified, real-time control to your workforce operations.
Schedule a Consultation
View All Case Studies